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Shipping policy

At Meur, we are dedicated to ensuring a seamless and enjoyable shopping experience for you. Our policies and terms of use are designed with your convenience in mind, so we encourage you to review them carefully to make informed decisions.

We understand the importance of timely and secure delivery, which is why we partner with top-tier courier services within India. This allows us to provide you with reliable and efficient delivery of all your orders.

Should you have any questions or need assistance, our customer support team is always here to help. Your satisfaction is our priority. Contact us at: +919811988874

Domestic Shipping & Charges:

We offer FREE SHIPPING ACROSS INDIA on all orders.

All orders are processed and delivered within India only. We do not ship internationally. Shipping timelines may vary based on your location, but we ensure timely and safe delivery of every order.

Tax and Duties (India):

All prices are inclusive of applicable taxes as per Indian regulations (GST). No additional import duties will be charged for deliveries within India.

In case of any region-specific charges or remote area delivery fees, the customer will be informed prior to dispatch.

For any queries regarding taxes or billing, please contact our support team before placing your order.

Timelines:

As our authentic Kurti Sets and Suits are handcrafted, please allow 10–15 working days for dispatch for domestic orders.

During peak seasons, festivals, or unforeseen circumstances (e.g., public curfews), dispatch may be delayed by an additional 7–10 days. We will notify you promptly via email or call if such delays occur.

Receiving Order Guidelines:

To ensure your order arrives in good condition and to protect both parties, we request you to record an unboxing video and take photos with a timestamp within 48 hours of delivery.

If you receive a damaged or opened parcel, please record a video, take photos, and refuse the delivery. Share the images, video, and order number with us via email so we can resolve the issue promptly with the shipment agency.

Process of Shipping:

After placing your order, it enters our processing system. Once your item(s) pass quality checks and are securely packed, they are handed over to our delivery partners.

You will receive a tracking number via email and SMS once your order is dispatched. You can use this to track your order on the courier partner’s website.

Cancellation Policy:

Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement.

To cancel your order, please email us or call our customer support at +919811988874 (Monday to Saturday, 10:00 AM to 6:30 PM IST).

Payment Options:

We offer a variety of secure payment methods:

  • Debit & Credit Cards (Mastercard, Visa, American Express)
  • Net Banking
  • UPI & eWallets
  • Cash on Delivery 

Note: We primarily offer prepaid payment options through secure payment gateways.

Important Note:

All items marked as ‘Sale’ are non-returnable.

Due to the handcrafted nature of our products, shipment delays may occur. While Meur is committed to keeping you informed and processing any applicable refunds, we shall not be held legally liable for any delays in shipment.

We appreciate your understanding and patience.